Questions & Answers

Can I choose my font on my personalized item?
Some personalized items have the option to choose between a few fonts. If the option to choose is not available, as the artist, I choose a font that best fits the style and space available for the name. The font may be different from the mock up or sample that is pictured in the product photo, and is subject to change without notice. 

I am trying to find out information on my order and tracking number, where can I find this?
When you place an order you are sent an email with your order number, you are sent a second email when a shipping label is created, and then a final email when your package has shipped, in transit, or out for delivery. You can also log into your account on my website HERE to get all that information. Please check your spam/junk folder as emails sometimes get sent there. On the rare occasion that you typed in your email wrong and you can't log into your account you can contact me HERE and I can help you get logged back in.

How long does it take for my items to ship?
I allow myself 10 business days to get your item made, packaged, and shipped. Those 10 days DO NOT include shipping time. Some items take longer than 10 business days to make and ship. PLEASE REFER TO THE SHIPPING TIME ESTIMATES IN THE DESCRIPTION OF THE ITEM YOU ORDERED. Since I am the only one on my team, I need that time to make sure that orders are made to standard and are correct. Once the package leaves my house, I CANNOT control how long the shipping services take. If your order was placed on the weekend, the shipping time estimate days DO NOT start until the closest business day. 

My tracking number says, “Shipping Label Created, USPS Awaiting Item” what does this mean?
This means that I have created a shipping label for your package, but your item is either still here with me or USPS has picked up your package but hasn’t scanned your package yet. Unfortunately I can’t control when they scan your package. 

Do you make custom lanyards?
Unfortunately, I do not take custom orders for lanyards. Since I create each lanyard by hand, I create and make them in bulk. 

I want a stainless steel tumbler but you do not offer it? How can I get you to add it to your selection?
About once month I have a suggestion/request box on Instagram where I take requests from customers. Add what tumblers your would like to see and I do my best to get everyone's requests made.

Can I change the font and color for a personalized tumbler?
No, during the creative process I try and use a font and color that is aesthetically pleasing. Changing fonts and colors would delay the time and process to get your item out as fast as possible. 

My package never arrived, what do I do?
When you placed your order you have the option for First Class Shipping or Priority Shipping. First Class Shipping DOES NOT come with insurance and if your package is as lost, damaged, or had broken or missing pieces it WILL NOT be covered by Teach Over the Rainbow. I recommend selecting Priority Shipping. Priority Shipping comes with up to $50 insurance. If your package was lost, damaged, or had broken or missing pieces for domestic package insurance claims click HERE for international package insurance claims click HERE.

I made an error on my shipping address when I placed my order, how do I correct it?
Use the Contact Me HERE, and I can correct it for you. DO NOT Facebook or Instagram message me. Those messages get overrun very quickly and I CANNOT match your order name with your social media name or Instagram handle.

How do I know if my package was shipped?
Use the tracking number in the shipping confirmation email that was sent to you via email. You may need to check your junk or spam mail.

My tracking number shows that it hasn't moved or been updated, how come?
If you check your tracking number and it shows that it hasn't moved or doesn't have a delivery date that is because it is either here with me waiting to be made and packaged or it hasn't been scanned at the post office. I have 10 business days to get your order shipped.

My order was damaged during delivery, what do I do?
When you placed your order you have the option for First Class Shipping or Priority Shipping. First Class Shipping DOES NOT come with insurance and if your package is as lost, damaged, or had broken or missing pieces it WILL NOT be covered by Teach Over the Rainbow. I recommend selecting Priority Shipping. Priority Shipping comes with up to $50 insurance. If your package was lost, damaged, or had broken or missing pieces for domestic package insurance claims click HERE for international package insurance claims click HERE.

It's been over 10 business days and my package still doesn't show that it has moved, been scanned, or still has not arrived what do I do?
I get all orders out by 10 business days, you will need to contact USPS for more information. I CANNOT get any more information than you can with your tracking number. USPS is the only person that can give you more in-depth updated information. Once it leaves my possession, I have not control over what happens. PLEASE NOTE: During the holiday season some packages NEVER get scanned, or take longer than expected. This is nothing I can control.

I placed an international order, do they require customs payment, and if so, who pays that?
I have no way of knowing if they collect customs. Buyers are responsible for any customs and import taxes that may apply. Teach Over the Rainbow is not responsible for delays due to customs.

I have a discount code and forgot to use it during check out, can you add it for me?
Once you check out I CANNOT add the discount code. If you are having issues with the discount code feel free to contact me HERE.

My lanyard beads, mouse pad, tumbler, or pencil bag are dirty how do I clean it?
Please refer to the item description that you purchased for care information.

One of my lanyard beads broke, what is the warranty?
30-day warranty on beads
90-day warranty on hardware
Teach Over the Rainbow is not responsible for damage to the lanyard due to improper care. This is a delicate hand-made item please treat it with care and it will last you a long time. This should not be left in extreme heat or cold. It should not be dropped on the floor and should be handled with care. Do not throw in the bottom of a purse or backpack. You will damage your lanyard beads. Hang when not in use. Your lanyard will last you a long time if you take proper care of your beads and lanyard.

I want to cancel my order, can I do that?
Changes or cancellations to your order CANNOT be made once the order is placed. Many of the items are custom made and CANNOT be sold to another customer.

My shipping information was incorrect and the package was sent back to you, how do I get it reshipped to the correct address?
Any shipping issues or return to sender packages based on customer shipping input errors will be reshipped at the customer’s expense. If you notice there is an error on your shipping address notify me immediately HERE and I can correct it. After it has shipped you will be required to have it reshipped at your expense and the order CANNOT be canceled.

I placed an order, but then found something else and placed another order, can you combine the orders so that I can save on shipping?
I CANNOT combine multiple orders. Shipping is based on weight and adding to your order will increase the cost of the label so combining orders CANNOT be done.

My package says it has arrived but it is not here, what do I do?
You will have to contact USPS and speak to the Post Master or your Mail Carrier. I CANNOT do anything about a package that can't be found BUT 9/10 times when this happens, someone from your house has already taken the package inside your house, the mail carrier placed it in a weird spot so it's safe, or it may have been accidentally dropped in a neighbors box. Please check those three options before contacting USPS.

An item I want is out of stock, when will it become available?
Sunday at 6pm CST is the day that items are restocked. Not all items are restocked every Sunday especially lanyards since each bead is made by hand from me. I do my best to make them as fast and as often as possible but in order to maintain high quality items they take time.

I messaged you on Instagram or Facebook about my order and I have not received a response, how do I get information about my order?
I do not and will not respond to Instagram DMs or Facebook messages about orders. It is impossible for me to connect your social media name with your order. My social media messages get inundated very quickly. You can contact me HERE.

Do you offer local pick up?
Local pick up is available if you live 20 miles from zip code 77535. Pick up days and times are Monday-Friday 8am-5pm. No EXCEPTIONS. Weekend pick ups are NOT AVAILABLE. Once you receive the email that you order has been fulfilled, you can reach out to me on my website chat to set up a day and time for pick up. You MUST come on time at your scheduled day and time or you will be invoiced for shipping. Once you pay the invoice for shipping your items will be shipped.

I placed an order and added my name but my name is not on my item, how come?
When you place an order you MUST select PERSONALIZED from the drop down menu in order for your name to be added to your item. If you selected standard your name WILL NOT be added and I will make the item as the standard item that you ordered. 

I ordered an item but I do not like the font, what can I do?
Some items allow for you to select the font, others do not. If you order an item that allows you to select the font AND YOU DO NOT SELECT A FONT (ex: a glitter tumbler) I will choose the font for you.